Shipping Policy
Thank you for shopping at Diisea.com. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Fee and Coverage
Shipping Fee: We offer Free Standard Shipping on all eligible orders within our supported U.S. shipping regions, with no minimum purchase requirement.
Priority Shipping is available for $9.99 where applicable. Available shipping options and fees will be displayed at checkout.
Country Coverage: We currently only ship to the United States.
Non-Delivery Zones: We only ship to the continental United States. We DO NOT ship to military post boxes (APO/FPO/DPO) or the following regions and islands: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, and the Northern Mariana Islands.
2. Order Processing and Delivery Time
To give you a clear expectation of when your package will arrive, the total delivery time is divided into Processing Time and Transit Time:
Order Processing Time: 1–2 business days
Estimated Transit Time: 3–7 business days
Total Delivery Time: 4–9 business days
Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
Note on Pre-Sale Products: The delivery time for pre-sale items depends on the official stock arrival date, which will be clearly stated on the product page.
3. Shipping Carriers
To provide quick and reliable delivery, we partner with carriers including USPS, UPS, Amazon Logistics, and FedEx.
4. Frequently Asked Questions
Q1: I ordered multiple items. Will they arrive together?
We always strive to ensure that all your items arrive at the same time. However, because we use multiple warehouses and shipping options, items from the same order may occasionally be shipped in separate packages.
You will receive a separate shipment notification email with a tracking number for each package.
Q2: Can I change my delivery address after the package has shipped?
Before Shipping: If you need to change your address before the order is processed, please contact us immediately at support@diisea.com.
After Shipping: Unfortunately, we generally cannot redirect or change the shipping address once the package has been shipped.
5. Important Instructions and Customer Responsibility
Address Accuracy: Please double-check your name, shipping address, and contact information before completing your purchase.
If an incorrect or incomplete address provided by the customer results in a lost, returned, or unrecoverable package, the customer may be responsible for any applicable reshipping costs. DIISEA cannot guarantee a replacement or refund if the package cannot be recovered.
Order Cancellation: If you wish to cancel your order, please contact us within 24 hours of placing it.
If the order has already been processed or shipped, it may no longer be canceled. Any applicable return shipping fees will be handled according to our Return and Refund Policy.
Package Inspection: Please inspect the package carefully upon delivery.
If the outer packaging is visibly damaged or deformed, please take clear photos of the packaging and shipping label before opening it. Keep the original packaging and contact the DIISEA Support Team immediately at support@diisea.com