Return and Refund Policy

Thank you for shopping at Diisea.com. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your product, Diisea offers a 30-day money-back guarantee on eligible products purchased directly from diisea.com.

Please review the conditions, timelines, and fees below regarding returns and refunds.

1. Conditions and Eligibility for Returns

To qualify for a return and refund, your product must meet one of the following applicable conditions:

Change of Mind or Accidental Orders:
The product must be undamaged and returned in its original condition, including all accessories and original packaging. Returns that are incomplete, damaged, or show excessive signs of use may not be eligible for a full refund.

Product Defects or Quality Issues:
If the product has a manufacturing defect, performance issue, arrives visibly damaged, or is not the product you ordered, you may request a return or replacement.

Proof of purchase is required for all return requests.

2. Return Window and Time Limits

You must contact us and submit your return request within 30 calendar days from the date the product is delivered.

If an order contains multiple products delivered separately, the 30-day return period begins on the delivery date of the product being returned.

Return requests submitted after the 30-day period will not be accepted.

3. Return Shipping Fees and Prepaid Labels

Return shipping costs depend on the reason for the return:

Returns for Quality Issues or Diisea Error:
If the return is caused by a manufacturing defect, damage upon arrival, or an incorrect product being shipped, Diisea will cover the return shipping costs and provide a prepaid return shipping label by email.

Returns for Personal Reasons:
If the return is requested for a non-defective reason, such as changing your mind, placing an accidental order, purchasing the wrong model, or finding a lower price elsewhere, the customer is responsible for all return shipping costs.

Diisea will not provide a prepaid return label for returns made for personal reasons. Original shipping fees, if any, are non-refundable.

4. Restocking Fees

Diisea does not charge any restocking fees for eligible returns processed in accordance with this policy.

5. Return Shipping Address

Do not return the product to the original sender address shown on the shipping package. Our fulfillment warehouses do not accept unauthorized returns, and the sender address may not be our designated return center.

You must contact our customer service team to receive the correct return address before shipping the product.

Diisea is not responsible for packages that are lost, rejected, damaged, or destroyed because they were returned without prior approval or sent to an incorrect address.

6. How to Request a Return

Step 1: Contact Customer Support

Email our customer support team at support@diisea.com and include:

  • Your order number

  • The product serial number

  • The reason for the return

  • Photos or videos of the issue, if applicable

Our team will review your request and normally respond within one business day.

Step 2: Package and Ship the Product

Once your return request is approved, we will provide you with the designated return address or a prepaid return shipping label when applicable.

Securely package the product using its original packaging materials and include all accessories and components.

After shipping the product, email us the carrier name and tracking number so that we can track the return package.

7. Refund Timeline

Warehouse Inspection:
Once the returned product is delivered to our return center, our team will inspect it within 1–3 business days.

Refund Issuance:
After the product passes inspection, Diisea will issue the eligible refund to your original payment method.

Original shipping fees and customer-paid return shipping costs are non-refundable unless the return is caused by a product defect, shipping damage, an incorrect product, or another error made by Diisea.

Refunds normally appear in your account within 3–10 business days after they are issued, depending on your bank, credit card company, or payment provider.

Refund Follow-Up:
If you have not received your refund within 14 business days after receiving our refund confirmation email, please contact us at support@diisea.com.