Return and refund policy

Return and Refund Policy
Diisea hopes you to be thrilled with your new purchase. However, if you’re not fully satisfied with your purchase from Diisea for any reason, Diisea offer a 30-Day Money-Back guarantee (excluding Dealer Sales) on all products purchased directly on diisea.com, eu.diisea.com, es.diisea.com, fr.diisea.com, de.diisea.com and it.diisea.com. You have the right to apply for a return within 30 calendar days after the delivery of the product. To qualify for a return, the returned product must be in its original condition.
This Return and Refund Policy (the “Policy”) applies for purchase made directly on diisea.com, eu.diisea.com, es.diisea.com, fr.diisea.com, de.diisea.com and it.diisea.com. Manufacturers, suppliers or publishers other than Diisea may provide their own policies to you. Please contact them for further information. Diisea monitors return activity for abuse and reserves the right to limit returns at Diisea for all instances. All returns are subject to validation and approval at Diisea's discretion.
 

Return Conditions
Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery.
In order to complete the return, you must have a proof of purchase.
After receiving and inspecting the returned products, Diisea will process your refund.
Returns of products must be in its original condition, including all accessories, attachments and undamaged packaging materials, otherwise returns may not be approved.
 

Refund Scope
Diisea will refund the original purchase price of the product in full. Additional costs including but not limited to shipping fees, third-party payment processing fees, and handling charges may apply and will be borne by the consumer unless otherwise specified below.
If the return is initiated for non-defective/non-error-related reasons (e.g., change of mind, accidental order), Diisea may charge shipping fees for the return.
If the return is due to Diisea's error (e.g., damaged/defective products, incorrect product shipped), Diisea will fully cover return shipping fees. A prepaid return shipping label will be provided in such cases.
Original payment method refunds are required unless otherwise mutually agreed.
 

Process of Return and Refund
Request a refund. Please email to support@Diisea.com to submit a request, which needs to include your proof of purchase and SN code of the product. Once submitted, Diisea will reply to you within 1 business day.
Ship your product. If Diisea confirm your purchase is eligible for return, Diisea will send you a prepaid shipping label via email. Please then send the product to Diisea's designated repair service center. After the product is shipped, please email Diisea the name of the shipping company and tracking number to help Diisea quickly match your return order.
After receiving your product, Diisea will conduct a thorough inspection. If it is determined that the product is eligible for a refund, Diisea will start the refund process. Inspection may take 1-3 business days.
Refund. The refund process may take 3-10 business days. If you have not received the refund after 14 business days, please contact us via support@diisea.com.

Purchase Order Cancellation
Diisea accepts purchase order cancellation before product shipment (for standard products) or before the start of production (for customized products).
For standard products, cancellations made within 24 hours of order placement incur no cancellation fees.
Purchase orders become non-cancelable once the product has been shipped.